Customer Fulfillment Manager

Job Description SummaryAs a member of the Steam Power Americas team. you will be an active contributor to the success of the team by supporting assigned Customer Service Managers, plants and customers. This role will require you to place timely demands into fulfillment systems and ensure delivery of parts, tools and necessary services supporting outages. You will be responsible for tracking outage progress and issuing timely & accurate customer billing.Job DescriptionRoles and ResponsibilitiesOwn cost classification, billing and collections for assigned customer portfolioBe responsible for supporting Customer Service Manager (CSM) with outage planning and logisticsManage project controls for outages within assigned customer baseBe responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needsCollect time sheets from vendors and suppliers; calculate and generate invoices for billingBe responsible for the distribution and collection of Customer Feedback surveysUpdate and maintain input in GE's OneSteam ERP systemSupport CSM as needed in customer communication, outage closeout and customer relationship deliverablesRequired QualificationsBachelor's Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting roleDesired CharacteristicsKnowledge & experience within the power generation services, industrial, manufacturing industryDomain knowledge of field services requirements and transactional steam turbine, generator, and boiler outagesStrong quality backgroundKnowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteamProficient in IT systems with ability to learn and adapt to new systems quicklyGood financial knowl