Job Requisition ID #26WD98872L'affichage de poste en français suivra / The French job posting follows.26WD98872, Media & Entertainment Technical Enablement SpecialistPosition Overview Customer Success is looking for a Media & Entertainment Technical Enablement Specialist to join the Customer Reliability & Advocacy Team. This role will be responsible for designing and delivering enablement & awareness programs & content. The objective of the role is to resolve or prevent customer questions or concerns that arise from product or feature launches.Responsibilities Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTSCollaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launchEngage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etcCreate, update, deliver enablement training content for our Internal Support organizationDesign and deliver continued education to empower the Support teams to stay current on customer workflows and use of AI toolsWork with Support Management to prepare for and deliver new hire training and onboarding, follow-up training, and webinarsParticipation or facilitation of support enablement projects as neededContribute to a culture and framework of innovation and excellenceMinimum Qualifications Required: Expert Proficiency in Flow production tracking (formerly shotgrid) Maya or 3ds Max - Nice to have: Flame, Arnold, Smoke, Mudbox, Motionbuilder3+ years of successfully supporting training, enablement, communications and/or presentations at a software company in a technical capacityExperience developing process guides and/or training modules for consumption by a broad audienceComfortable scheduling and leading training meetings, webinars, and other training programs, including follow-up communicat