Equipment Service Technician - Grand Rapids, MI

JOB OVERVIEW:This position is responsible for providing repair service of all equipment in the practitioner's office with a focus on excellent customer service. Work with supervisor to improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more complex repair cases, troubleshoot, and resolve issues at a higher level and may support additional products.KEY RESPONSIBILITIES: Provides repair services to customers in a courteous and professional manner. May also provide installation services to customers on an as needed basis.Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.Can work independently and manage all on site installation, repair maintenance and test tasks.Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.Maintains and manages proper levels of inventory in van. May assist with other more junior technicians' assignments as required to ensure quality customer service is being providedProduces timely and detailed service reports.Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This r