Who we areLemrock builds the infrastructure of agentic commerce.Tomorrow, consumers won't just buy on e-commerce websites. They will discover, compare and purchase directly inside conversational AI interfaces like ChatGPT, Perplexity, and a growing long tail of specialized AI assistants.For brands, this is a major shift: if they are not present in these environments, they become invisible.Our mission: enable any brand to exist, sell and distribute in this new channel.We raised a €7M seed round (the first in Europe on this market), with Jean-Baptiste Rudelle, founder of Criteo, on our board, and the Bpifrance DeepTech label.Today, Lemrock is already:100M+ conversations per month150+ brand clientsa $100B market structuring at high speedThe roleAs Customer Lead, you own our brand clients after they sign. You make sure every brand gets results from AI channels, you prove it with the numbers, and you grow the portfolio from there. You lead our Agentic Commerce Strategists and keep the most strategic accounts yourself. You report to our CEO, and the role is meant to grow into Chief Customer Officer.It's the first lead role on the customer side, so you will build the function more than inherit it.Your missionPortfolio growthOwn renewal and expansion across 150+ brands, with a revenue targetSpot early the accounts at risk and the ones that can do moreGive every client performance figures they trust, so results speak for themselves when renewal comesPerformance & measurementRead the data yourself, explain it simply to marketing and e-commerce teams, and defend your recommendations in front of their leadershipBe the brand's voice with Product and Tech when something needs fixingTeamLead and coach the Agentic Commerce Strategists: who owns which account, what good looks like, how we prepare a client review…Automate what can be automated: AI in reporting, analysis and client preparationExample projectsYou segment our 150+ brands, flag the accounts at risk and the upsell pot