Director, Customer Data Management (CDM)

Job Classification:Technology - Agile, Delivery, & ProductAt Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career-while growing your skills and advancing your profession at one of the world's leading financial services institutions!The Director of Customer Data Management (CDM) will report to the Vice President of Operations and serve as a key leader responsible for the execution and continuous improvement of customer data capabilities. This role will oversee the accurate intake, maintenance, and governance of customer data, while driving operational excellence and enhancing the end-to-end customer and stakeholder experience.This leader will play a critical role in advancing data management processes, supporting technology initiatives, and driving efficiency through standardized and scalable solutions. The role requires a balance of strategic thinking and tactical execution, with a strong focus on delivering quality outcomes, improving processes, and supporting a customer-centric culture.What you can expect:(Efforts include, but are not limited to)Lead the day-to-day operations of the Customer Data Management function, ensuring accurate, timely, and efficient processing and maintenance of customer data.Drive process improvements and operational efficiencies through standardization, automation, and optimization of data management workflows.Support the implementation and enhancement of data exchange capabilities (e.g., APIs, file feeds) to improve how customer data is received, validated, and maintained.Monitor and manage data quality metrics, identifying trends, risks, and opportunities to improve accuracy and reduce rework.Partner cross-functionally with Technology, Product, Underwriting, Distribution, and Operations to ensure seamless data integration and alignment across systems and processes.Act as a subject matter expert on customer data processes, providing guidance and suppo