What You Can ExpectAs a Technical Account Manager at Zoom, reporting into a Premier Support Manager, you'll be the trusted technical voice that enterprise customers rely on - driving their success while helping shape how Zoom grows alongside them. This role is built for someone who thrives on mastering complex challenges across unified communications, CCaaS, and enterprise networking, and who brings at least 5 years of direct, hands-on customer-facing technical experience. Candidates without enterprise customer-facing technical experience are unlikely to be competitive for this position.About the TeamThe Premier Support and Technical Account Management team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with valuable resources that enable them to succeed with our solutions, and we effectively manage internal procedures and collaborate across departments.ResponsibilitiesServe as a technical subject-matter expert on Zoom's architecture and video/audio collaboration space.Own complex technical escalations as the primary point of contact, driving them toward timely resolution while partnering with the account team to strengthen the customer relationship.Provide technical consultations for architecture integration and service optimization.Manage technical feature requests and requirements that are key to the customer's success and process workflow.Develop a trusted technical advisor relationship with customers and provide recommendations based on the Zoom product suite to address their business needs.Partner with Customer Success Manager to notify customers about product enhancements and incremental product releases.Be the Voice of the Customer internally within Zoom to drive prioritization of business needs for our customers, working with the assigned Customer Success Manager.What We're Looking ForHold a Bachelor's d