Product and Services Analyst

Job Description SummaryThe Revenue Operations - Product & Services Analyst provides analytical leadership across the SaaS portfolio, professional services, and FinOps functions. The role establishes the KPIs, analytics, benchmarks, and financial insights needed to measure product health, services performance, engineering investment, cost-to-serve, and profitability. By connecting operational, commercial, and financial data, the role helps leadership identify performance gaps, optimize investments and cloud costs, and improve the overall economics and health of the SaaS portfolio.Job Description Roles and Responsibilities SaaS Portfolio Health - Product P&LProduct & Services Health Analytics: Develop and maintain a comprehensive analytics framework that measures the health and performance of both Cloud SaaS products and associated implementation/services businesses. Establish standardized KPIs, dashboards, benchmarks, and reporting that provide leadership with a clear view of operational, commercial, and financial performance.SaaS Product Performance Analytics: Analyze core SaaS product metrics including ARR, revenue growth, software gross margin, customer adoption, retention, expansion, usage, bookings, ASP, discounting, and customer/product profitability. Identify trends, performance gaps, and opportunities to improve product economics and customer value.Engineering Investment & Product Health: Establish analytics around Engineering-to-Revenue (E) and other product investment metrics to evaluate whether engineering resources and technology investments are appropriately aligned with revenue growth, product maturity, customer demand, and overall product health. Provide insights that inform product investment and portfolio prioritization.Data & KPI Governance: Establish common definitions, calculation methodologies, data sources, and ownership for key Product, Services, and Financial KPIs. Ensure consistent reporting across Product Management, Engi