Customer Success Manager - Construction

Job Requisition ID #25WD85305French job description to follow!/La description de poste en français se trouve plus bas!Position OverviewAs Construction Customer Success Managers, we retain and expand Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions.Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner, and Manufacturing (AEOM), you will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.ResponsibilitiesYou will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve themYou will onboard new construction customers with a focus on accelerating their time to valueYou will coordinate a variety and diverse range of tasks, topics, and customersYou will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase useYou will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunitiesYou will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customersTrack account health to identify churn risk and work to eliminate that riskDrive product usage and adoption of the Autodesk Construction Cloud (ACC)Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk teamShare, propose and build best processes to allow our organization to growYou will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction servicesMinimum QualificationsAt least 3 year