Lead Software Engineer

Reporting to the Senior Contact Center Architect, the Senior Imaging Automation Engineer will help support and automate document handling processes from multiple sources (online uploads, mail, fax) for Experian's MCE (My Customer Experience) division. You understand imaging technologies, OCR tuning, automation with AI/ML, cloud services, and AWS tools. We are looking for someone who operates quickly, drives for results, and has a high standard for quality.Responsibilities include:You will develop and design imaging automation solutions using C#, Python, PowerShell, and JavaScript on both legacy and future platforms.Implement and improve OCR technologies, focusing on tuning for accuracy and efficiency.Harness the capabilities of AWS Textract, along with other AWS tools, to grow our imaging solutions.Integrate AI/ML models into the imaging process to enhance automation and achieve our goals.Collaborate to understand workflow needs and integrate automation solutions that refine document handling processes.Stay updated with the latest imaging, automation, and AI/ML technologies to ensure our solutions remain cutting-edge.Troubleshoot and resolve any issues related to the implemented solutions, ensuring minimal disruption to business operations.You will tune automation functions within the legacy platform (iLinx) to increase accuracy and customer experience.You will analyze statistics to recommend the best candidates for continued tuning.Review, validate, update, and add rules and training through tuning to achieve the highest automation and lowest error rate possible.Collaborate with technology teams, product management, and partners to identify and improve automation functions.About ExperianExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market