04P - Process Specialist

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleYour roleAs a Business Process Specialist, you will support the execution and improvement of day to day business processes that enable consistent, accurate, and compliant operations. The role focuses on completing defined process transactions while identifying practical improvements that strengthen operational outcomes for the customer and the organization. Work is primarily delivery-focused, with regular opportunities to analyze process performance and implement improvements in collaboration with process owners and stakeholders.What you will do• Execute daily process transactions in line with defined procedures, controls, and service expectations• Monitor process outcomes to ensure accuracy, timeliness, and compliance with internal and customer requirements• Identify process gaps, inefficiencies, or recurring issues and recommend targeted operational improvements• Support the implementation of approved process changes, including updated steps, tools, or documentation• Apply process knowledge to resolve standard operational issues and escalate exceptions when required• Maintain clear and up to date process documentation to support consistency and audit readiness• Collaborate with peers, process owners, and adjacent teams to align daily execution with customer prioritiesWho You AreRequired skills and experience• Experience executing operational or administrative business processes in a structured environment• Working knowledge of business