Senior Associate, HR Services

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleHR Services Specialist - EMEA HR Operations & Case Management (Polish Speaker)The HR Services Specialist - EMEA HR Operations & Case Management (Polish Speaker) plays a key operational role within the EMEA HR Operations & Case Management Services team, with primary responsibility for HR operations delivery for Poland and Ukraine.The role ensures accurate, compliant, and timely execution of personnel administration and employee data processes across the supported countries. A strong focus is placed on operational excellence, data accuracy, and consistency of HR processes in a high-volume and complex environment, particularly within the Poland scope.The position combines HR case management with an extensive range of HR operations activities. The specialist manages employee and manager inquiries via MyKyndryl and HR ticketing systems, ensuring end-to-end case resolution in line with SLAs, quality standards, and employee experience expectations.A significant part of the role is dedicated to HR operations execution, including:maintenance of employee data in HR systemsprocessing of employment documentationexecution of employee lifecycle transactionssupport of payroll-related processes and issue resolutionThe specialist acts as an operational point of contact for Poland and Ukraine, ensuring coordination across HR stakeholders and clear ownership of processes. Close collaboration with Payroll (including ADP), HR Business Partners, an