Product Marketing Manager

What you can expectYou'll own the go-to-market strategy for Zoom's Workforce Management, Quality Management, and AI Expert Assist solutions. You'll craft the messaging and enablement tools that empower contact center leaders to build smarter, more efficient teams. From there, you'll drive adoption and pipeline growth across customer segments - and play a defining role in shaping what AI-powered contact center operations look like next.About the TeamWe bring Zoom's contact center workforce optimization solutions to market. Our team collaborates across product, sales, and marketing to deliver clear, customer-focused narratives. We help organizations transform how they manage, coach, and empower their agents.ResponsibilitiesDeveloping go-to-market strategies, messaging, and positioning for workforce optimization solutions that drive awareness and adoption across target segmentsCreating sales enablement assets including personas, pitch decks, competitive insights, and discovery guides tailored to workforce management and quality management buyersBuilding customer-facing content such as solution briefs, demo scripts, web copy, and thought leadership that communicates technical capabilities in clear, benefit-focused languageLeading product launches by partnering with product, marketing, and enablement teams to align timing, positioning, and executionServing as a customer advocate by gathering insights from stakeholders and market research to inform strategy and identify growth opportunities within the contact center portfolioWhat we're looking forDemonstrate 5+ years of product marketing experience in SaaS, contact center technology, or workforce optimization solutionsUnderstand contact center operations and the role of workforce management, quality management, and AI-assisted agent guidance in modern support environmentsTranslate technical concepts into clear, benefits-focused messaging for diverse audiencesManage multiple projects simultaneously while meeting deadlines