About usSFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.About the roleThe Product Business Analyst bridges the gap between business needs and engineering delivery, turning ideas, requests and requirements into clear, actionable work.By bringing clarity to ambiguity, connecting work across Product and Platform Engineering and making sure teams have the information they need, the role helps reduce rework, improve delivery and build better software for our customers.Key ResponsibilitiesDiscovery and shapingWork with stakeholders to explore ideas, requests and feedback, clarifying the underlying problem, business need and intended outcome before work is definedExplore the reasons behind requests before work is defined, ensuring relevant context and requirements are understood.Challenge assumptions constructively, identify gaps and surface conflicting needs or unanswered questions early.Identify and engage the right stakeholders to provide the information and decisions needed to shape clear requirements.Turning needs into actionable workTranslate business needs into clear epics, features, user stories and acceptance criteria that give engineering teams sufficient context to progress work effectively.Break down defined or moderately complex initiatives into clear, deliverable increments, working with Product and Engineering colleagues and seeking support on more complex work where needed,Maintain accurate requirements and supporting context in Jira, including agreed scope, relevant decisions and material changes.Keep requirements current as understanding or scope develops, working with relevant Product, Engineering and project colleagues to capture what has