Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleYour roleAs an Account Technical Services professional at Kyndryl, you will support a software-product engineering engagement for a Kyndryl client by acting as a technical interface across customer support, engineering, product, and delivery teams. This role focuses on product-oriented technical service delivery, embedded and cloud-edge software support, issue triage, diagnostic coordination, case lifecycle support, and customer-facing technical enablement within the customer's defined tools, workflows, and governance model.What you will doSupport technical case intake, triage, diagnostic data collection, issue reproduction, and resolution planning within customer-defined systems and support workflows.Collect, validate, and document logs, configurations, environment details, missing information, reproduction steps, and technical findings needed for customer support and engineering escalation.Provide known solutions, documented guidance, standard troubleshooting support, and clear next-step communication aligned to approved customer communication standards.Coordinate with Level 1, Level 2, product engineering, DevOps, testing, and platform teams to support issue analysis and escalation.Support defect identification and documentation while recognizing that product defect resolution, product code changes, certification determinations, security representations, and compliance commitments remain owned by the customer.Contribute to knowledge do