Senior Software Engineer - ServiceNow Support

Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Job SummaryWe are seeking a highly skilled senior software engineer with strong expertise in ServiceNow, hands-on knowledge & prior experience with ServiceNow on various modules like ITSM, CSM, Service Portal along with strong ServiceNow technical platform foundation skills. The candidate should bring solid technical depth in ServiceNow development and integrations experience along with strong functional knowledge of areas like Customer Service, Asset Management and Service Management.Candidate will be responsible for the supporting ServiceNow Platform (SRE - Production Support) including development for code fixes, enhancements and also doing hands-on development in ServiceNow for various platform initiatives (security, monitoring, availability, compliance, integrations etc). Candidate should support and contribute to AI, AIOps initiatives to build platform automationResponsibilitiesEngage: In daily, weekly scrum meetings & related activitiesEngage: In Incident & Problem Management (investigate and resolve, follow SLA/SLO)Root Cause Analysis (RCA): Investigate recurring issues, identify root causes, and implement preventive solutions to improve platform resilience.Platform Maintenance: Perform routine health checks, monitor system performance, integration failuresPlatform Maintenance: Upgrade plan and activities for ServiceNow releasesRelease & Deployment: Support release validations, post-release monitoring, and deployment checklists