Roles & ResponsibilitiesJoin a dynamic team where your growth is accelerated through strategic mentorship and hands-on experience! As a Mass Market Solutions Engineer, you'll master the entire Zoom Platform one focus area at a time, guided by seasoned experts who are invested in your success.What makes this opportunity exceptional is our collaborative culture-you'll build deep technical expertise while developing strong cross-functional relationships that span the organization. Our peer mentorship model ensures you'll quickly acclimate to both the technical intricacies of Zoom and the professional skills needed to thrive, setting you up for long-term career success. We are seeking a highly motivated, eager to learn professional with strong communication skills and a growth mindset to demonstrate the business value of our AI-powered, all-in-one collaboration platform to customers. This individual is passionate about unified communications and contact center technologies. The ideal candidate will bring hands-on experience with SaaS solutions including Meetings, Video, Voice, Contact Center, and ISV integrations. Competitive (Microsoft, Amazon, RingCentral, 8x8, Cisco) &/or legacy on-premise systems knowledge is a plus.As a Solutions Engineer you will be: Designing next generation communication solutions for Zoom customersConducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customersTranslating customer problems into technical solutions and business outcomesCommunicating strategic value of Zoom over competitive offersPreparing responses to RFQ/RFPsAssisting in the scoping of professional services engagementsWorking cross-functionally within Zoom to deliver customer happinessDriving Zoom product direction and innovationLearning and growing with Zoom's platform as it constantly and rapidly evolvesRequirements5+ years of technical experience in SaaS technologies SaaS Collaboration Sales, Customer Success, or Tech Support experien