Engineering Operations Specialist - Consumer

Building the Future of Open FinancePayward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.The teamFounded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.Engineering Operations is the operational engine of the Consumer group. We build the automations, tracking and metrics that keep teams aligned and informed, so engineers can spend their time building. Our goal is to reduce manual work, improve visibility into engineering activity, and turn repeatable processes into reliable software. We work closely with engineers, engineering managers and teams across the business to identify friction and turn feedback and operational data into scalable solutions. The opportunityHelp engineering teams execute faster by owning the processes and tooling that remove frictionUse AI and automation in your day to day work to solve real problems for the teams you supportAdminister Jira and Confluence including configuration, workflows, permissions and automationsOwn the triage and intake process so work reaches engineering properly routed and to standardKeep roadmaps healthy and run weekly delivery reporting to leadershipOwn the quality of engineering metrics data including team definitions, ownership records and tool configuration What you bring3+ years of experience in operations, process, or tooling roles, with one major experience shipping something meaningfulHands on Jira administration covering bo