Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

CUSTOMER SERVICE SUPPORT REP - PATIENT BILLING CUSTOMER SERVICE At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! LabCorp's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you! RESPONSIBILITIESAnswer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.Initiate payment plans for patients for outstanding balances.Routinely utilize multiple resources to resolve patient inquiries while on the phoneMaintain performance goalsAbility to become proficient with processes after completing a structured training program.KNOWLEDGE|SKILLS|ABILITIESAbility to work and learn in a fast-paced environmentAttention to detailPerform successfully in a team environmentExcellent organization skillsProficiency navigating multiple computer screens and applicationsAlpha-Numeric data entry proficiencyExcellent communication skillsQUALIFICATIONSHigh School Diploma or equivalent requiredMinimum 1+ year work experience requiredPrevious work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferredPrevious work in high volume calls environment with several computer windows open highly desirablePrevious interaction and communicat