About the teamCXO Enablement helps frontline employees and leaders build the capabilitiesrequired to deliver exceptional customer experiences in a rapidly changing,AI-supported environment. We serve as strategic, consultative thought partnersacross Operations, Quality, Content, Product, Talent & other business teams to turnstrategy & performance needs into scalable systems for learning, practice, coaching,knowledge & reinforcement. Our aim is to make strong performance morepredictable, scalable & sustainable through learning solutions that go beyondtraditional training modalities.About the roleAs Workforce Capability Lead, you will partner with business leaders to design, implement & continuously improve the systems through which frontline employees & leaders build capability. You will strategically collaborate across Operations, Quality, Knowledge, Content, Product, Talent & other business teams to design, implement & continuously improve the systems through which frontline employees & leaders build capability. Using quality intelligence, knowledge signals, business metrics & frontline feedback, you will translate insights into prioritized actions that measurably improve workforce readiness & business performance. This role is designed for a seasoned Enablement professional who can navigate partially defined problems, make sound day-to-day decisions & balance immediate execution with long-term system improvement. You will create system-level architecture & creative solutions across learning, coaching, practice & performance support.This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washi