Spaceport Operations Specialist (Transportation)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SPACEPORT OPERATIONS SPECIALIST - TRANSPORTATION The role of a Spaceport Operations Specialist will be to provide leadership to the organization’s housing accommodations, transportation, site amenities, and customer service activities. You will help develop and implement effective customer service strategies and training programs. The duties of Spaceport Operations Specialist will include but are not limited to: coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of understanding for excellent customer service and quality of living and visiting accommodations that boost morale and productivity within SpaceX. RESPONSIBILITES: Oversee Spaceport Village Operations including execution and organization of leasing/rental housing program, transportation, amenities, and events Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility Train staff on customer service, anticipating guest needs and problem resolution Enforce proper safety practices with staff and leads Coordinate and enhance time management for team Monitoring financial activities for Spaceport Operations strategically driving revenue and improving operating costs Create and maintain in-person and online training materials Oversee performance management for