Manager, Customer Success - Strategic Accounts

This role is open in-office, hybrid, or remote from the United States. As the Manager of the Customer Success, Strategic Accounts team, you will be responsible for hiring, developing, coaching, and leading a team of Principal and Lead Principal Customer Success Managers (CSMs) focused on helping HubSpot's highest paying customers grow better. You will partner cross-functionally with sales, contract management, services, technical support, product, and other teams to deliver a remarkable customer experience and help drive long-term customer retention and growth with HubSpot. In this role you'll get to Lead a team of 8-10 Principal CSMs who are dedicated to delivering a remarkable experience throughout the customer lifecycle Coach and guide Principal CSMs in strategies to build durable customer value Develop the skills of your team as they grow in their career Manage day-to-day operations of your team including: maintaining an accurate forecast, managing escalations from your direct reports, ensuring the delivery of high quality engagements throughout the customer lifecycle, and ensuring teams properly document activities in a timely manner Champion initiatives to foster diversity, equity, inclusion and belonging within the team and among peers in management Analyze customer and performance data to make informed decisions about operational and process changes Contribute to and co-manage segment and organization-wide initiatives We are looking for people who have Experience working at a marketing, software, management and/or consulting company 3+ yrs experience as a people leader A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment Record of success collaborating with all levels of internal leadership Experience navigating and resolving customer escalations A proven track record of executing bold growth strategies and over-performing against company targets and expectations Experience successf