Dental Equipment Sales Support Specialist

JOB OVERVIEW:This position is responsible for assisting in Quote-Desk opportunities and quote support to help Henry Schein's field sales, operations, and service representatives within the designated Region(s) increase customer engagement, grow sales, increase their territory share, and close new opportunities. Performs key responsibilities in accordance with common best practices developed centrally by Henry Schein to ensure a streamlined, consistent experience for our customers and TSMs.KEY RESPONSIBILITIES: Quoting / Pricing / ProcessingTriage requests to prepare accurate and competitive quotes for dental equipment based on customer needs, guided by customer segment-based strategies and workflows.Collaborate with the Quote Desk team, Field Sales Specialist, and market-based Dental Equipment Managers to ensure quotes align with sales strategies and company pricing guidelines.Efficiently process incoming quote requests, ensure all details are accurate, and order fulfillment meets customer expectations.Coordinate with the relevant departments (operation leads, logistics, inventory, etc.) to ensure timely delivery of dental equipment to customers.Job Check / Equipment Replacement FormsFollow-up on or request that an equipment technician complete appropriate documentation.Critical Equipment / Office Down EscalationsDetermine if the customer's equipment and technology can be repaired remotely by partnering Tech-Advisors with customers.Follow up on or request completion of proper equipment replacement forms and provide accurate quoting to the customer for expedited customer PO processes.Work directly with field sales and customer segment operations teams to determine in-stock item in-transit expedited shipping processes.Customer Support Resolving customer concerns and issues, independently and quickly in order to achieve the highest customer satisfaction and efficiency for business.Primary point of contact for customers to address inquiries and provide exceptional serv