IT Governance and Servcie Management PMO Opportunity Supporting TSA FOCUS

Description Leidos is seeking highly qualified professionals to support the TSA FOCUS Program. We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos.Position SummaryThe IT Governance & Service Management (PMO) role provides centralized governance, service management oversight, performance management, and program controls across the FOCUS IT service environment. The position supports effective execution of service delivery objectives, ensures alignment with established governance processes, monitors service-level performance, and provides management visibility into risks, issues, dependencies, corrective actions, and continuous improvement opportunities.The position serves as a central coordination point between program management, service delivery teams, TSA stakeholders, and supporting functional organizations to promote consistent, accountable, and auditable IT service delivery.Work LocationRemote, with onsite presence as required by program leadership.Essential DutiesEstablish and maintain governance processes, procedures, reporting mechanisms, and management controls supporting FOCUS IT service delivery.Monitor service performance, SLA metrics, Grade of Service trends, operational measures, and performance objectives.Coordinate recurring governance and operational reviews with TSA, program leadership, service owners, and stakeholders.Maintain program risk, issue, opportunity, dependency, and corrective-action registers and coordinate mitigation activities.Track commitments, milestones, dependencies, deliverables, and performance across assigned service areas.Develop and maintain management dashboards, status reports, performance reports, and executive-level briefings.Identify trends, performance risks, recurring service issues, and opportunities for process and service improvement.Coordinate correct