Senior Business Operations Analyst | Revenue Assurance

p strong Your wellbeing, our mission. Join a company shaping a healthier world. /strong /p p strong GET TO KNOW US /strong /p p At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. /p p We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. nbsp; /p p strong Join us in redefining the future of wellbeing! /strong /p p nbsp; /p p strong THE OPPORTUNITY /strong /p p We are hiring a strong Senior Business Operations Analyst nbsp; /strong in our strong Revenue Assurance /strong nbsp;area in strong Brazil /strong ! This is a strong Remote – Brazil /strong position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil. nbsp; /p p This role is part of the strong Revenue Assurance team /strong within GPS, responsible for protecting the accuracy and integrity of Wellhub's billing and revenue flows. As a Business Operations Analyst, you'll dig into incidents across Billing, Payments, Invoicing, Identity, Notification and Fraud, tracing them back to their root cause before they turn into real revenue loss. You'll work closely with Finance, IT, and Operations, and own the day-to-day operation of our RAID tool — running discrepancy analyses and supporting other teams with it. This is a great opportunity to join a growing team that sits at the core of how Wellhub safeguards its revenue, with real visibility into cross-functional decisions and a direct, measurable impact on the business. /p p nbsp; /p p strong YOUR IMPACT /strong /p ul li strong Incident Analysis: /strong Conduct in-depth analysis over incidents addressed to Billing, Payments, Invoicing, Identity, Fraud amp; Client Master Data, identifying anomalies, providing clarifications, issue root-causes, and potential revenue estimation losses; /li li Follow up and address potential changes to the root cause of identified issues. Track the implementation of recommendations to ensure the correctness of the revenue flow and that corrective actions are executed; /li li strong Cross-Functional Collaboration: /strong Collaborate across Billing, Payments, Invoicing, Identity, and Fraud, and leverage relationships with Finance, IT, and Operations teams to address potential revenue assurance issues; /li li strong Documentation: /strong Ensure that services and billing processes are comprehensively documented. Ensure that processes, findings, analysis, and resolutions are documented for later tracking and potential pattern analysis; /li li Ensure correct Billing Assurance through the lineage from issue analysis to the Billing service (recurrences, subscriptions, upsells, etc.); /li li strong RAID (Revenue Assurance) Tool Operations: /strong Operate and maintain the RAID (Revenue Assurance Integrity Driller) tool, including running discrepancy analyses and supporting other teams in its use; /li li Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. /li /ul p strong WHO YOU ARE /strong /p ul li Experience in Product and Engineering agile environments, including microservices, also directly involved in IT Operations; /li li Experience with SQL technology such as PostgreSQL or MySQL; /li li Excellent written and verbal