div class= content-intro p strong Who we are nbsp; /strong /p p At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to a class= c-link href= https://customers.twilio.com/ target= _blank data-stringify-link= https://customers.twilio.com/ data-sk= tooltip_parent nbsp;hundreds of thousands of businesses nbsp; /a and empower millions of developers worldwide to craft personalized customer experiences. /p p Our dedication to a class= c-link href= https://www.twilio.com/en-us/blog/open-work target= _blank data-stringify-link= https://www.twilio.com/en-us/blog/open-work data-sk= tooltip_parent remote-first work /a , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. br span style= color: rgb(255, 255, 255); . /span /p p strong Hiring and how we work /strong /p p We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! nbsp; /p p Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. nbsp; br span style= color: rgb(255, 255, 255); . /span /p /div p strong See yourself at Twilio /strong /p p Join the team as Twilio’s next Payroll Analyst II (US and Mexico Payroll). /p p strong About the job /strong /p p This position is needed to support US and Mexico payroll operations. /p p Join our team as a Payroll Analyst based in Mexico to bridge cross-border operations and drive payroll accuracy across both Mexico and the US. You will manage end-to-end processing, align local statutory requirements with US payroll practices, and deliver a seamless pay experience for a growing international workforce. If you thrive in dynamic, cross-functional environments and enjoy solving complex multi-country payroll challenges, this is your opportunity to make a direct impact. nbsp; /p p strong Responsibilities /strong /p p In this role, you’ll: /p ul li Process multi-state US biweekly payroll within Workday, ensuring accurate calculations and data integrity. /li li Coordinate with the local payroll vendor to validate inputs, review outputs, and ensure compliant payroll delivery for Mexico. nbsp; /li li Provide operational coverage and backup support across Americas regional payroll cycles as needed. /li li Perform detailed biweekly payroll audits alongside US team members to verify all transactions are processed and reported accurately. /li li Cultivate positive working relationships with internal stakeholders by providing timely payroll support and operational feedback. /li li Resolve employee inquiries submitted through ServiceNow promptly and professionally, meeting established SLAs. /li /ul p strong Qualifications nbsp; /strong /p p Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! /p p strong *Required: /strong /p ul li 3+ years of experience processing payroll for the US /li li Previous Workday Payroll processing experience nbsp; /li li Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act. /li li Excellent written, and verbal communication skills in English /li li Intermediate Excel Proficiency /li /ul p strong Desired: /strong /p ul li PAYO certification FPC or CPP nbsp; /li li ADP Smart Compliance or OSV Sphere (or similar platform) experience nbsp; /li /ul p strong Location /strong /p p T