Customer Success Manager

div class= content-intro p GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. /p p The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. a href= https://www.youtube.com/watch?v=OuZIb5zszQI Co-create the future with us /a as we build technology that transforms how the world develops software. /p p * em Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. /em /p /div p The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. /p p The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. /p p Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. a href= https://handbook.gitlab.com/job-description-library/sales/customer-success-architect/ CSA handbook /a . /p p The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment. /p h2 strong What you'll do /strong /h2 ul li Engage with customers in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance /li li Providing technical, architectural and best practice guidance /li li Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion /li li Align with Account Executives, Solutions Architects, Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives /li li Focus on solution-based programs that are customized to fit an individual customer’s needs /li li Develop and collaborate on customer workshops, demos, and other enablement /li li Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners /li li Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others /li /ul h2 strong What you'll bring /strong /h2 ul li Proficiency using DevSecOps tools or highly technical tooling in adjacent fields /li li Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large