div class= content-intro p strong Who we are nbsp; /strong /p p At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to a class= c-link href= https://customers.twilio.com/ target= _blank data-stringify-link= https://customers.twilio.com/ data-sk= tooltip_parent nbsp;hundreds of thousands of businesses nbsp; /a and empower millions of developers worldwide to craft personalized customer experiences. /p p Our dedication to a class= c-link href= https://www.twilio.com/en-us/blog/open-work target= _blank data-stringify-link= https://www.twilio.com/en-us/blog/open-work data-sk= tooltip_parent remote-first work /a , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. br span style= color: rgb(255, 255, 255); . /span /p p strong Hiring and how we work /strong /p p We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! nbsp; /p p Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. nbsp; br span style= color: rgb(255, 255, 255); . /span /p /div p strong See yourself at Twilio /strong /p p Join the team as Twilio’s next Director, LATAM Carrier Relations. /p p strong About the job /strong /p p Twilio is seeking an experienced and dynamic Director to spearhead our Carrier Relations team across Latin America. This role is pivotal in ensuring seamless communication services, driving a localized supply strategy, and fostering strategic partnerships with regional carriers. Working closely with cross-functional partners—such as Sales, Product, Commercial Legal, Regulatory— you will align market demand with local carrier capabilities to power Twilio’s growth in the region. The ideal candidate brings a robust background in telecommunications, deep expertise in LATAM regulatory environments, and a track record of building high-performing teams. /p p strong Responsibilities /strong /p p In this role, you’ll: /p ul li strong Team Leadership: /strong Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture. /li li strong Sales Alignment amp; Demand Strategy: /strong Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets. /li li strong Carrier/Supply Partnerships amp; Negotiation: /strong Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery. /li li strong Regulatory amp; Market Intelligence: /strong Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio's supply strategy and maintain strict compliance across all LATAM territories. /li li strong Performance amp; KPI Management: /strong Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals. /li li strong Operational Execution: /strong Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability. /li /ul p strong Qualifications nbsp; /strong /p p Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't