Operations Business Analyst

p Partnering with stakeholders across the Technical Services (post-sales support) team, Analytics, Finance, and other teams around the business, this role surfaces key insights to drive business decision-making. The Business Analyst will own recurring business reporting cadences, support strategic and ad-hoc analysis, and help translate complex operational data into clear recommendations for leaders across the organization. /p p This role requires strong analytical and technical skills, operational rigor, an ability to work across multiple functional areas, and a data-first mindset in a fast-paced environment. The ideal candidate is passionate about understanding and communicating customer experience and business performance through data, and is comfortable balancing repeatable operational reporting with deeper analytical work. /p p We are looking to speak to candidates who are based in the eastern timezone and ideally can go into the office for our hybrid working model. nbsp; /p h3 strong Responsibilities /strong /h3 ul li Own recurring business reporting cadences and deliver high-quality, on-time reporting materials for leadership reviews, performance reporting, and operational planning /li li Conduct a thorough first pass of the data for each deliverable by identifying meaningful trend changes, anomalies, open questions, and areas that warrant deeper follow-up, so reporting is paired with insight rather than just raw metrics /li li Drive analyses of Technical Services business processes, service performance, pricing models, deal structures, and other operational topics; highlight actionable insights and communicate trends that help the business grow and scale /li li Support recurring financial, forecast, and capacity-related analysis in partnership with Finance and cross-functional stakeholders /li li Partner closely with Analytics, Data Engineering, and Data Architecture teams to ensure data is ingested, cleaned, configured, and documented in a consistent and accurate manner /li li Consult with stakeholders on what data and reporting they need to measure performance and evaluate initiatives; design and build dashboards that empower stakeholders to self-serve according to business requirements /li li Translate analyses into concise narratives, recommendations, and reporting that can be consumed by both technical and non-technical audiences, including senior leadership /li li Balance recurring reporting commitments with scoped strategic and ad-hoc analyses as priorities require /li /ul h3 strong Skills amp; Attributes /strong strong br /strong /h3 ul li 5+ years of hands-on analytics and business reporting experience (or 3+ years with an MBA or equivalent degree), ideally within or partnering with customer-facing organizations /li li Skilled at cleaning, transforming, and blending data via programmatic methods such as Python and/or SQL /li li Strong understanding of sales and services processes, especially in SaaS or subscription-based businesses, and experience applying data analysis techniques to business performance questions /li li Experience reporting on Salesforce data /li li Experience working with senior management and presenting to senior or executive leadership /li li Ability to query, transform, and analyze raw data, draw conclusions, and develop actionable recommendations /li li Strong instinct for identifying data signals, trend changes, and potential anomalies, and for turning those observations into focused follow-up questions or recommendations /li li Experience creating automated dashboards designed for stakeholder self-service in Tableau /li li Effective at communicating technical concepts and data stories to non-technical audiences /li li Able to evaluate competing priorities and tradeoffs within own responsibilities, manage workload effectively, and meet deadlines /li li Experience with Technical Support businesses and/or products is a major plus /li /ul h3 About MongoDB /h3 p MongoDB is built for change,