Phone Numbers Operations Specialist 1

div class= content-intro p strong Who we are nbsp; /strong /p p At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to a class= c-link href= https://customers.twilio.com/ target= _blank data-stringify-link= https://customers.twilio.com/ data-sk= tooltip_parent nbsp;hundreds of thousands of businesses nbsp; /a and empower millions of developers worldwide to craft personalized customer experiences. /p p Our dedication to a class= c-link href= https://www.twilio.com/en-us/blog/open-work target= _blank data-stringify-link= https://www.twilio.com/en-us/blog/open-work data-sk= tooltip_parent remote-first work /a , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. br span style= color: rgb(255, 255, 255); . /span /p p strong Hiring and how we work /strong /p p We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! nbsp; /p p Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. nbsp; br span style= color: rgb(255, 255, 255); . /span /p /div p strong See yourself at Twilio /strong /p p Join the team as Twilio’s next Product Operation Specialist 1. /p p strong About the job /strong /p p Twilio is seeking a Product Operations Specialist I to support our Porting and Hosting Operations—a key component of Twilio’s Global Number Management team. This role ensures customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions. You’ll work across carrier networks, internal tools, and product teams to troubleshoot, coordinate, and optimize porting workflows at scale. /p p The Level 1 role is an entry-level position ideal for someone who is detail-oriented, process-driven, with excelsior customer servicing skills and excited to work at the intersection of product, operations, and telecom. This position plays a vital role in ensuring Twilio’s phone number experience remains best-in-class. /p p strong Responsibilities /strong /p p In this role, you’ll: /p ul li strong Wear the Customer’s Shoes /strong : Champion the customer experience by managing inbound porting requests with care, urgency, and accuracy. Ensure customers have a seamless transition when bringing their phone numbers to Twilio or managing hosted services. /li li strong Be Inclusive /strong : Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners. Respect different communication styles, cultures, and perspectives while driving unified outcomes. /li li strong Empower Others /strong : Proactively share insights, documentation, and solutions with peers and partner teams to make operational processes easier and more transparent. Help elevate the broader team by contributing to best practices. /li li strong Write It Down /strong : Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage. Keep internal knowledge bases and documentation up to date to ensure reliability and consistency across teams. /li li strong No Shenanigans /strong : Follow industry and regulatory standards in number portability and telecom compliance. Protect customer data and make ethical decisions when managing sensitive porting and routing scenarios. /li li strong Be Bold /strong : Take initiative in solving problems and navigating complexity, even when documentation is limited. Don’t hesitate to raise questions, propose improvements, or flag issues that impact the customer experience. /li li strong Draw the Owl /stro