Strategic Program Manager, Support

h2 strong Who we are /strong /h2 h3 strong About Stripe /strong /h3 p span style= font-weight: 400; Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. /span /p h3 strong About the team /strong /h3 p The Support Programs team is responsible for creating and executing strategies to optimize our users’ experience not only with Support, but with how they experience our Products. Stripe handles over a million support cases per year, and the Support Programs team ensures we address the highest strategic priorities to address problem areas and opportunities to provide an excellent customer experience. /p h2 strong What you’ll do /strong /h2 p As a Strategic Program Manager for Support, you will drive strategic initiatives to improve our users’ experience and our efficiency and effectiveness to serve them. Your focus areas will span user-facing lines of business such as Support, Product, and internally-focused lines of business. You will collaborate closely with Support leadership and other cross-functional leaders to inform decision-making and help shape the direction of our highest priority support initiatives, and will play a crucial role in ensuring that the team is equipped with the resources and tools necessary to deliver exceptional support. /p p Some example strategic programs include: driving the joint Support-Product strategy and operating model, improving the end-to-end experience of priority user groups (such as large platforms, AI start-ups, and Enterprises), and paid support value delivery. /p p If you thrive on owning an expansive and complex topic area, teasing out the highest-impact work to tackle, rallying cross-functional support, and executing against multiple workstreams in parallel to hit your objectives, we want to hear from you. /p h3 strong Responsibilities /strong /h3 ul li Partner closely with Support leadership and cross-functional stakeholders throughout Stripe to scope and execute wholly-owned large projects to address the highest priorities for the Support organization /li li Seamlessly transition from strategy to execution, by defining objectives, facilitating decision making, translating into operational plans to address key metrics, and ensuring execution and delivery against those plans /li li Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and cross-functional stakeholders /li /ul h2 strong Who you are /strong /h2 p span style= font-weight: 400; We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. /span /p h3 strong Minimum requirements /strong /h3 ul li 8+ years of experience in strategy and operations, consulting, and/or program management /li li Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment /li li Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact /li li Robust critical thinking and analytical skills, with the ability to derive strategic insights from data /li li Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales /li li Ability to manage multiple stakeholders