Vendor Performance Manager, APAC

div class= content-intro p span style= font-family: helvetica, arial, sans-serif; font-size: 12pt; Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. /span /p /div p strong The Community you will join: /strong /p p The Vendor Performance Management team is responsible for generating supply to enable guests to book vetted local professionals directly in the Airbnb app. As a Vendor Performance Manager, you will be the primary operational owner for strategic vendor relationships critical to scaling and managing the Homes program. /p p nbsp; /p p strong The difference you will make: /strong /p p You will be responsible for ensuring our vendors meet and exceed performance expectations, drive continuous performance improvement, and maintain strict adherence to Airbnb’s quality standards. This role requires a strong blend of analytical rigor, sales skills, and a passion for operational excellence within a global vendor network. /p p nbsp; /p p strong A Typical Day: /strong /p p strong Performance Management amp; Reporting nbsp; /strong /p ul li strong KPI amp; SLA Oversight: /strong Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance, and cost. /li li strong Data Analysis: /strong Conduct deep-dive analysis on vendor data to identify root causes of performance gaps, service failures, and emerging trends. Translate complex data into actionable insights for both internal stakeholders and vendor leadership. /li li strong Operational Process Optimization: /strong Maximize effectiveness by streamlining workflows, optimizing reporting, and ensuring data accuracy to boost internal operational efficiency. /li li strong Establish Scalable Infrastructure: /strong Proactively architect scalable operations for all new initiatives and pilots. Partner with planning teams to ensure vendor capacity is fully aligned with short-term and long-term business forecasts. /li li strong Business Reviews: /strong Lead and facilitate business reviews with vendor partners, driving accountability and documenting clear action plans for improvement and growth. /li li strong Forecasting amp; Capacity: /strong Partner with internal planning teams to ensure vendor capacity aligns with short-term and long-term business forecasts. /li /ul p strong Strategic Partnerships amp; Improvement nbsp; /strong /p ul li strong Continuous Improvement: /strong Identify, scope, and lead process improvement projects with vendors, focusing on enhancing quality, reducing operational friction, and improving the overall host experience. /li li strong Contract Adherence: /strong Ensure vendors strictly comply with all contractual agreements, security requirements, and policy updates. /li li strong Risk Mitigation: /strong Proactively identify and mitigate operational and compliance risks within the vendor ecosystem. /li /ul p strong Internal Stakeholder Management nbsp; /strong /p ul li Serve as the operational liaison between vendors and internal teams (e.g., Program Managers, Product, Policy, Legal, Training, Finance). /li li Synthesize vendor feedback and performance to inform product and policy development. /li li Provide regular updates to senior leadership on vendor performance and impact. nbsp; /li /ul p nbsp; /p p strong Your Expertise: /strong /p ul li 10+ years of professional experience, with at least 5 or more years focused on vendor management, supplier relationship management, or outsourced operations performance in a high-volume, global environment. /li li strong Strong Analytical Skills: /strong Proven ability to analyze large datasets, synthesize performance tren