h2 About the Role /h2 p span style= font-weight: 400; nbsp; /span /p p class= font-claude-response-body break-words whitespace-normal Most support engineers wait for the ticket. You won't. /p p class= font-claude-response-body break-words whitespace-normal As a Field Software Engineer at VTEX, you are the technical face of the platform for a portfolio of enterprise brands and retailers. You work inside a cell — a small, dedicated squad that pairs you with our commercial team — so you know your customers' businesses, their architectures, and their roadmaps before problems ever reach a queue. /p p class= font-claude-response-body break-words whitespace-normal Your job is to unblock. When a customer hits a technical wall — a tricky integration, a performance bottleneck, a conflict between what they built and what the platform expects — you step in, diagnose it, and drive it to resolution. Sometimes that means writing code. Sometimes it means getting the right people in a room. Always, it means the customer moves forward. /p p class= font-claude-response-body break-words whitespace-normal This is a role for engineers who genuinely enjoy working with people. Deep VTEX technical knowledge is the entry ticket; a real vocation for service is what makes you great at it. /p p class= font-claude-response-body break-words whitespace-normal This is an in-office position based at your local VTEX office. /p p span style= font-weight: 400; *For this position you are required to attend the office 4 days a week (Monday - Thursday), and remote work on Friday. /span /p h2 nbsp; /h2 p span style= font-weight: 400; nbsp; /span /p h2 What You Will Do /h2 div ul li class= font-claude-response-body whitespace-normal break-words pl-2 Unblock customers proactively: anticipate technical conflicts, identify risks in customer implementations, and resolve them before they become escalations — not just react to tickets. /li li class= font-claude-response-body whitespace-normal break-words pl-2 Work embedded in a cell with our commercial team, partnering daily with Sales and Success on your shared portfolio and bringing the technical perspective to renewals, expansions, and strategic conversations. /li li class= font-claude-response-body whitespace-normal break-words pl-2 Own complex technical cases end to end: debug, reproduce, and resolve implementation issues across the VTEX platform — storefront, APIs, integrations, checkout, and beyond — collaborating with customer and partner teams when needed. /li li class= font-claude-response-body whitespace-normal break-words pl-2 Be the customer's trusted technical advisor: guide them toward better architecture decisions, best practices, and platform capabilities they didn't know they had. /li li class= font-claude-response-body whitespace-normal break-words pl-2 Feed what you learn back into VTEX by turning recurring issues into documentation, product feedback, and playbooks. /li /ul h2 Who you are br br /h2 ul class= [li_ amp;]:mb-0 [li_ amp;]:mt-1 [li_ amp;]:gap-1 [ amp;:not(:last-child)_ul]:pb-1 [ amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1 li class= font-claude-response-body whitespace-normal break-words pl-2 Hands-on experience building or implementing on the VTEX platform is a must — you know VTEX IO / FastStore, Master Data, the core APIs, and how a VTEX store actually works in production. /li li class= font-claude-response-body whitespace-normal break-words pl-2 Knowledge of REST APIs and GraphQL, and familiarity with debugging tools like Chrome DevTools and Postman. /li li class= font-claude-response-body whitespace-normal break-words pl-2 A genuine vocation for service — you find satisfaction in solving someone else's problem, and customers feel it. /li li class= font-claude-response-body whitespace-normal break-words pl-2 Strong communication skills: you can explain a technical root cause to a developer and to a business stakehol