Manager 2, Premier Support Engineering

p We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. /p p em At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. /em /p p strong What You’ll Do: /strong /p ul li Manage, develop, coach and mentor a team of TSEs who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations /li li Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports /li li Ensure successful training and onboarding of new hires /li li Guide the team through technical-training, certifications and additional learning and development needs /li li Build out documentation and knowledge base articles for a variety of technologies /li li Drive projects or initiatives to improve team productivity, process, or procedure /li /ul ul li Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary /li /ul p strong Who You Are: /strong /p ul li Passionate about people management and/or mentorship with previous experience leading a team nbsp; /li li Self-motivated, detail-attentive, and have a desire for continuous learning nbsp; /li li A critical thinker who defaults to a client-centric approach and uses data to make informed decisions /li li A tinkerer with some programming experience and a basic knowledge of Linux /li li Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) /li /ul p em Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. /em /p p strong Benefits and Growth: /strong /p ul li Best-in-breed onboarding /li li Generous global benefits /li li Intra-departmental mentor and buddy program for in-house networking /li li New hire stock equity (RSUs) and employee stock purchase plan (ESPP) /li li Continuous professional development, product training, and career pathing /li li An inclusive company culture, able to join our Community Guilds and Inclusion Talks /li /ul p em Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. /em /p div class= content-conclusion hr p strong About Datadog: nbsp; /strong /p p Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on a href= https://www.instagram.com/datadoghq/?hl=en target= _blank Instagram /a , a href= https://www.linkedin.com/company/datadog target= _blank LinkedIn, /a and a href= https://learn.datadoghq.com/ target= _blank Datadog Learning Center. /a /p hr p data-renderer-start-pos= 215 strong data-renderer-mark= true Equal Opportunity at Datadog: /strong /p p Datadog is proud to offer a href= https