div class= content-intro p strong Who we are nbsp; /strong /p p At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to a class= c-link href= https://customers.twilio.com/ target= _blank data-stringify-link= https://customers.twilio.com/ data-sk= tooltip_parent nbsp;hundreds of thousands of businesses nbsp; /a and empower millions of developers worldwide to craft personalized customer experiences. /p p Our dedication to a class= c-link href= https://www.twilio.com/en-us/blog/open-work target= _blank data-stringify-link= https://www.twilio.com/en-us/blog/open-work data-sk= tooltip_parent remote-first work /a , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. br br We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! /p p span style= color: rgb(255, 255, 255); . /span /p /div p strong See yourself at Twilio /strong /p p Join the team as Twilio’s next Manager, Fraud Operations. /p p strong About the job /strong /p p In this role, you will be responsible for the performance and development of Fraud Operations Specialists, ensuring that cases are worked efficiently by order of priority, with high precision. The ideal candidate is comfortable in a fast paced, ever changing environment, is passionate about preventing consumer harm and enjoys switching between strategic and tactical level thinking. You will closely partner with other Fraud Operation Managers, Product Managers and Engineers, to deliver top performance of the entire Fraud Operations team. /p p strong Responsibilities /strong /p p In this role, you’ll: /p ul li Lead one of Twilio’s Fraud Operations organizations, which is responsible for fraud prevention on Twilio’s platform. /li li Direct the day to day activities of your team to ensure Service Level Agreements are being consistently met /li li Act as the point of contact for high value customer incidents /li li Coach and mentor your team on fraud best practices, ensuring quality decisions are made /li li Partner with product, engineering and customer support teams to strike a balance between risk mitigation and customer experience /li /ul p strong Qualifications nbsp; /strong /p p Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! /p p strong Required: /strong /p ul li You have a Bachelor’s Degree in Business, Operations or similar discipline or equivalent job experience. nbsp; /li li 1+ years of people management experience, leading global operations teams in a fast paced, ever changing environment. /li li 2+ years experience in fraud, abuse or compliance in eCommerce, FinTech, or telecommunications. nbsp; /li li Willingness to work a non-traditional schedule; weekends and holidays may be required /li li Strong written and verbal communication skills and are comfortable presenting to various levels of leaders/ stakeholders /li /ul p strong Desired: /strong /p ul li Intermediate knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools nbsp; /li li Basic understanding APIs and related technologies /li li You are a natural problem solver, comfortable using data to arrive at decisions and you consistently demonstrate sound business judgment. /li li You are able to build relationships and influence stakeholders across the organization. Strong project and