Digital Channels Specialist (Chatbot)

p strong Your wellbeing, our mission. Join a company shaping a healthier world. /strong /p p strong GET TO KNOW US /strong /p p At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. /p p We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. nbsp; /p p strong Join us in redefining the future of wellbeing! /strong /p p nbsp; /p p strong THE OPPORTUNITY /strong /p p We are hiring a strong Digital Channels Specialist /strong to our strong Business Transformation /strong team in strong Brazil! /strong /p p As a digital channels specialist, your main goal is to provide achievable insights and action plans for FAQ and Email automation channels based on a critical analytical sense to improve both performance and experience. nbsp;Be aware of the related teams' processes, the business rule, projects, and the product itself to make a good cause and effect analysis for the metrics, solve and predict any issues and help users through the Help Center. /p p nbsp; /p p strong YOUR IMPACT /strong /p ul li Focus on the user experience through digital channels. /li li Provide deep-dive analyses to support UX Writing guide in constructing, optimizing, editing, and creating articles in the FAQ. /li li Manipulate data to help with decision-making and bring improvement insights for the FAQ and Email automation. /li li Improve processes for the Customer Experience metrics performance, especially on the FAQ and Email automation channels. /li li Act as a cross-channel specialist and have a data vision to propose improvements and innovations for the Help Center. /li li Be proactive to establish good relationships with connected areas to predict, solve and understand the actions and issues. /li li Work with the technology team to solve product errors and implement improvements for digital channels. /li li Understand and work with the Zendesk tool. /li li Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. /li /ul p strong WHO YOU ARE /strong /p ul li span class= For candidates residing in São Paulo, the role follows a flexible model. You will be required to visit the office only when requested. /span /li li span class= Bachelor’s degree in Engineering, Business, Marketing, or a related field. /span /li li span class= Hands-on experience with digital customer experience tools, including FAQ management and email automation. /span /li li span class= Advanced data analysis skills and proficiency in strong /strong UX Writing. /span /li li span class= Knowledge of workflow automation tools is a plus. nbsp; /span /li li span class= Experience with chatbots. /span /li li span class= Strong conflict resolution skills and the ability to proactively identify obstacles and create creative, alternative solutions. /span /li li span class= High sense of urgency and the ability to manage multiple, competing priorities simultaneously with minimal supervision. /span /li li span class= Comfortable thriving in a fast-paced, highly dynamic environment with a strong attention to detail. /span /li li span class= Excellent verbal and written English skills is mandatory. /span /li /ul p We recognize that individuals approach job applications differently. We strongly encou