Partner Support & Negotiation Analyst

p strong Your wellbeing, our mission. Join a company shaping a healthier world. /strong /p p strong GET TO KNOW US /strong /p p At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. /p p We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. nbsp; /p p strong Join us in redefining the future of wellbeing! /strong /p p nbsp; /p p strong THE OPPORTUNITY /strong /p p We are hiring a strong Partner Support amp; Negotiation Analyst /strong nbsp;to our strong Partner Experience /strong team in nbsp; strong São Paulo /strong ! nbsp; /p p This is your chance to join a newly formed, specialized unit designed to operate globally. Our core focus is to drive partner retention, elevate overall partner satisfaction, and protect the financial sustainability of our business by managing standard negotiations and incorporating value-generating commercial levers /p p strong YOUR IMPACT /strong /p ul li strong Own the Retention Lifecycle: /strong Manage inbound transactional cases related to contract cancellations, plan changes, and price reviews for eligible global pool-based partners (Tiers 5-7). nbsp; /li li strong Drive Commercial Value: /strong Actively handle objections and seek opportunities to cross-sell commercial levers (such as Success Fees) to partners reviewing their partnerships, helping control inflation. nbsp; /li li strong Ensure Operational Efficiency: /strong Leverage support systems to reduce Average Handle Time (AHT) and improve Full Resolution Time (FRT), maintaining highly active presence to meet ticket volumes. /li li strong Uphold Compliance: /strong Adhere strictly to pre-approved commercial policies and guardrails during all partner transactions. nbsp; /li li strong Optimize Scalability: /strong Help document standardized processes and SOPs, contributing to a foundation that can be amplified by AI support systems. /li li strong Live the mission: /strong inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. /li /ul p strong WHO YOU ARE /strong /p ul li strong An Effective Communicator: /strong Advanced to fluent English is mandatory, as you will actively support global partners and communicate with international teams. nbsp; /li li strong A Resilient Problem-Solver: /strong Comfortable in a high-volume, ticket-based operational environment (similar to Customer Experience) where responsiveness and consistent follow-up are critical. nbsp; /li li strong Eager to Learn: /strong No prior commercial experience? No problem! We believe technical skills are teachable. If you have a high drive, strong willingness to learn, and high motivation, we will teach you the rest using our training manuals and generative AI aids. nbsp; /li li strong Tech-Savy (Preferred): /strong Prior exposure to CRM and support ticketing platforms, specifically Salesforce and Zendesk, is a great differentiator. nbsp; /li li strong Flexible and Adaptable: /strong Fully aligned with working a late shift (12:00 PM to 9:00 PM - Brasilia Time zone) to support US/Global partners, and available for periodic in-person alignments at our São Paulo office. nbsp; /li /ul p We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicant