IT Support Specialist

About Coderio Coderio designs and delivers scalable digital solutions for global companies. With a strong technical foundation and a product-oriented mindset, our teams lead complex software projects from architecture through execution. We value autonomy, clear communication, and technical excellence. We work closely with international teams and partners, building technology that creates real impact. 🌍 More information: coderio.com We are looking for We are looking for a proactive, balanced, and customer-oriented IT Support Specialist based in Buenos Aires (CABA) to help us structure and professionalize our support operations.. Responsibilities End-User Support: Provide L1 and L2 technical support to internal users across Latin America and the US, troubleshooting hardware, software, and basic network issues. OS Management: Install, configure, and maintain our fleet of workstations, supporting a 50/50 split of Windows and macOS environments. Access & Identity: Manage user accounts, licenses, and permissions, primarily utilizing Google Workspace and Microsoft 365/Entra ID. Documentation & Self-Service: Proactively create clear, step-by-step guides, FAQs, and standard operating procedures (SOPs) to help users solve issues independently. Workflow Automation: Identify manual, repetitive IT tasks and propose ways to automate them (e.g., automated onboarding, user provisioning). Onboarding & Offboarding: Coordinate hardware logistics, asset tracking, and system setups for new hires, including occasional in-office handling in Palermo. Ticketing Ownership: Manage the complete lifecycle of incidents and requests in JIRA, ensuring high SLA compliance and top-tier customer satisfaction. Requirements Experience: 3+ years of experience in IT Support, Help Desk, or Service Desk roles. Location: Must reside in CABA or surrounding areas . Operating Systems: Dual experience supporting both Windows and macOS environments (essential). Language: Advanced English (written and spoken) to communicate smoothly with US clients and international teams. IT Administration: Experience administering Google Workspace and/or Microsoft 365 environments. Soft Skills: Outstanding communication skills, active listening, and a clear, friendly approach to helping technical and non-technical users. Nice to Have Automation: Familiarity with workflow automation tools (e.g., Power Automate, RPA) or basic scripting (PowerShell, Bash). MDM Tools: Hands-on experience with Intune, Jamf, or Google Device Management. Networking: Basic understanding of networking concepts (TCP/IP, VPN, DNS, switches). Ticketing Systems: Experience with JIRA Service Management. Benefits 100% Remote  Long-term commitment, with autonomy and impact Strategic, high-visibility role within a modern engineering culture Collaborative international team and strong technical leadership Career plan with growth and leadership opportunities within Coderio Why Join Coderio At Coderio, we value talent. We are a remote-first company passionate about technology, collaborative work, and professional growth. We offer an inclusive, challenging environment with real opportunities to build an IT department from the ground up. If you are motivated by helping people and building impactful IT solutions, we are waiting for you. Apply now!