Project Manager 3

div class= content-intro p strong Who we are nbsp; /strong /p p At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to a class= c-link href= https://customers.twilio.com/ target= _blank data-stringify-link= https://customers.twilio.com/ data-sk= tooltip_parent nbsp;hundreds of thousands of businesses nbsp; /a and empower millions of developers worldwide to craft personalized customer experiences. /p p Our dedication to a class= c-link href= https://www.twilio.com/en-us/blog/open-work target= _blank data-stringify-link= https://www.twilio.com/en-us/blog/open-work data-sk= tooltip_parent remote-first work /a , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. br br We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! /p p span style= color: rgb(255, 255, 255); . /span /p /div p strong See yourself at Twilio /strong /p p Join the team as Twilio’s next Delivery Project Manager (L3). /p p strong About the job /strong /p p This position is needed to strong drive the tactical execution and operational delivery of complex cross-functional projects within Global Operations. /strong /p p As a Delivery Manager, you are the engine of project execution, transforming strategic vision into operational reality. You bridge the gap between business intent and technical execution, ensuring every initiative moves through the lifecycle with precision and speed. By partnering with strong Enterprise Technology /strong and being the voice of strong Global Operations /strong , you ensure our projects are predictable, transparent, and high-impact, serving as the primary advocate for operational excellence and seamless product rollouts. nbsp; /p p strong Responsibilities /strong /p p In this role, you’ll: /p ul li strong Translate /strong abstract business needs into actionable, prioritized requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented. /li li strong Cultivate /strong deep partnerships across the strong Global Operations /strong ecosystem, specifically strong Global Customer Services, Global Customer Support Operations, and Onboarding amp; Compliance /strong ,to ensure project scalability and total operational readiness. /li li strong Drive /strong project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity. /li li strong Identify /strong and mitigate risks by serving as an early warning system, mapping complex dependencies across strong Enterprise Technology /strong and strong Global Operations /strong to protect the critical path. /li li strong Generate /strong high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment. /li li strong Coordinate /strong launch synchronization between strong Enterprise Technology /strong releases and strong Global Operations /strong enablement, ensuring technical deliverables map perfectly to business-facing launch dates. /li /ul p strong Qualifications nbsp; /strong /p p Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! /p p strong *Required: /strong /p ul li strong Experience: /strong 5+ years of experience in