Implementation Sales Engineer Mid-level

p At strong EBANX /strong , we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than strong 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg /strong . In total, we are strong 700+ /strong ebankers spread across the world, connecting companies like strong Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein /strong to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments. /p p Our mission is clear: strong to give global access to everyone /strong . We are guided by the motto strong #TamoJunto /strong , which translates into four key pillars: strong Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World. /strong /p p If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you. /p p In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly strong Out Of The Ordinary /strong . /p p nbsp; /p h3 nbsp; /h3 h3 strong Your day-to-day impact: /strong /h3 ul li Act as the main technical point of contact for all implementation-related activities throughout the client integration lifecycle. /li li Facilitate account setup, provide hands-on technical support, and guide Merchants through testing and pre-launch activities. /li li Manage the merchant's journey through integration until the solution is fully adopted and successfully ramped up. /li li Troubleshoot and resolve complex Merchant-reported technical integration problems and system configuration issues. /li li Handle post-live communication and follow-ups with merchants, ensuring operational stability. /li /ul hr h3 strong Must-haves to shine in this role: /strong /h3 ul li Relevant experience in system integrations and a deep, practical understanding of APIs (REST, SOAP, webhooks) and data exchange formats. /li li Excellent communication and interpersonal skills with the ability to translate highly technical terms into clear business language for non-technical stakeholders. /li li Proven ability to quickly assess, diagnose, and troubleshoot complex integration issues in a live environment. /li li Effective time and project management skills to work independently and manage multiple parallel customer implementations. /li li Fluency in English. /li li Ability to successfully interact and dynamically adapt to communication styles across all audience levels (technical staff, managers, and executives). /li li Familiarity with database technologies and querying languages (e.g., SQL). /li /ul hr h3 strong Bonus points if you have: /strong /h3 ul li Prior experience in the Payments or Fintech industry). /li li Experience with software development or scripting languages (e.g., Python, JavaScript) to aid in prototyping or troubleshooting. /li li Strong presentation skills for internal and external business units. /li li Experience working with CRM systems and project management tools. /li li Fluency in Spanish. /li /ul h3 strong EBANX offers: /strong /h3 ul li strong Performance Bonus: /strong Annual bonus program based on company results. /li li strong Meal Allowance: /strong Monthly allowance to support your meals. /li li strong EBANX Education: /strong Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth. /li li strong EBANX Skills: /strong Dedicated budget for courses, certifications, and workshops to encourage continuous learning. /li li strong Language Classes: /strong Language classes to support your personal and professional development. /li li strong Health amp; Well-being: /strong Medical and dental plans with