Retiree Health Solutions Carrier Operations Analyst - Virtual

Our story At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .The Carrier Operations Analyst plays a key role in delivering high-quality service across the enterprise, owning a portfolio of carrier relationships and driving operational excellence. This role serves as the primary point of contact for carriers, leading day-to-day execution while managing projects that improve efficiency, quality, and overall performance.You'll take ownership of complex workstreams-balancing project delivery, data-driven decision-making, and continuous improvement. This is an opportunity to operate at both a tactical and strategic level, identifying smarter ways of working while ensuring seamless execution.Success in this role means delivering results, influencing stakeholders, and continuously improving processes to reduce risk, enhance quality, and scale operations.ResponsibilitiesOwn and manage a portfolio of carrier relationships as the primary operational contactLead and deliver mid-sized projects independently; support larger initiatives as neededHandle escalations, analyze data, and drive resolution on complex issuesPartner with internal teams, carriers, and vendors to ensure seamless executionSupport both day-to-day operations and new implementationsGather requirements, support UAT, and validate system updates and enhancementsIdentify and drive process improvements that increase efficiency and reduce manual workEnsure accuracy, performance, and SLA alignment across deliverablesSupport onboarding