Customer Service Support Representative

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.LabCorp is seeking a remote Customer Service Representative to join our team!Schedule: Sunday - Thursday 7am - 330pm Eastern Standard TimeJob Duties/ResponsibilitiesAct as a liaison between LabCorp, customers, and patients.Maintain understanding of lab operations across departments.Resolve routine requests using internal systems and procedures.Communicate professionally with internal and external customers.Clarify and confirm customer needs to provide solutions.Meet productivity, quality, and service standards.Identify root causes and help prevent recurring issues.Multi-task effectively.Research and resolve complex inquiries using databases.Review test forms for accuracy and correct discrepancies per standard operating procedures.Support initiatives to improve customer satisfaction and performance.Maintain accurate records and CRM data in compliance with HIPAA.