Human-Centered Change Senior Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Applications will be accepted until 10/12/2026.Department OverviewSalesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution. We rely on our team's expertise to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology, and a successful engagement includes recommendations to the business to support deeper, more relevant use of the Salesforce platform.Job DetailsIn this role you will coach and guide Salesforce customers to think differently about how they introduce change throughout their organizations. Guiding Salesforce customers through complex organizational transformations, leading and overseeing holistic change strategies, and playing a leadership role in advancing the Human-Centered Change (HCC) practice itself. You will build strong, collaborative partnerships with customers, project leadership, and account leadership. You are also responsible for the successful delivery of HCC engagements, providing guidance and oversight to other team mem