Sr. Principal Customer Success Manager

Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys.Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams.Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion.Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders.AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian's AI and emerging technologies to enhance their strategies and operations. Experienced in AI consumption and usage pricing based model.Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams.Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian's products, services, and customer experience.Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value.At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To