Sr P&T Operations Analyst - 11539

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.Why join Coupa?• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.The Impact of the Sr P&T Operations Analyst at Coupa: The Business Analyst/Product Adoption ensures the R&D budget isn't wasted on "dark features" that no one uses. By embedding adoption thinking into the start of the requirements process, you maximize the Return on Product Investment. You are the guardian of the customer experience, identifying configuration barriers, training gaps, and integration dependencies before they turn into churn.What You'll DoStrategic Planning & The Adoption BriefDefine the "Golden Workflow": Collaborate with PMs during the design phase to map the ideal user path to "first value" and long-term stickiness.Architect Adoption Briefs: Own the creation of the Adoption Brief, establishing value hypotheses, customer segmentation, adoption strategy, and the "signals" that indicate a user has successfully adopted a feature.Instrumentation Strategy: Work with Engineering and Product Analytics to ensure features are tagged and instrumented before lau