Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote-Eligible)The Senior Manager, Account Executive Operations for Technical Quality of Acceptance, leads the regional operational delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean and Mexico. The role leads a high-performing team of operational professionals and protects the ability of cardholders to use the network reliably across the merchant-to-acquirer payment ecosystem.The team monitors strategic merchants and market trends, uses transaction and operational insight to identify emerging acceptance risks, and leads proactive and reactive remediation when technical breakages occur. The remit covers the end-to-end acceptance chain: merchant, POS, ecommerce or ATM environment, gateway or orchestrator, PSP, processor and acquirer.This is an operational payments-acceptance leadership role not a sales role and not primarily focused on issuer approval or decline rates. The Senior Manager partners across Strategy, Product, Technology, Networks, Operations, Commercial and Data to align priorities, influence decisions and resolve complex acceptance issues at local, market and Network level.Core ResponsibilitiesLead, mentor and develop a high-performing team of operational professionals, including managers and specialists across country acceptance, analytics, PSP-related acceptance and referral investigation. Set clear goals, manage performance and capacity, and build technical and operational capability.Lead the regional operational delivery of the Technical Quality of Acceptance strategy, translating global priorities into practical, market-specific plans across Latin America, the Caribbean and Mexico.Supervise the end-to-end diagnosis and remediation of acceptance breakages across the merchant, POS, ecommerce or ATM environment, gateway or orchestrator, PSP, processor and acquirer at market level.Coordinate specialist resources and apply disciplined problem-man