Senior Director, Account Management (Hybrid- NYC)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.The Senior Director, Account Management will be responsible for managing a portfolio of client relationships within our Broadridge Asset Management Solutions business. You will serve as a trusted advisor and strategic partner in helping clients achieve their business goals through the use of Broadridge's suite of products and services. The individual in this role will need to have strong presentation and influencing skills as well as a commercial mindset. You will partner closely with business leaders and key decision makers both internally and within our clients' organizations to ensure the timely and successful delivery of our solutions.Key Responsibilities:Client Relationship ManagementCultivate and maintain strong relationships with executive sponsors and key partners across all areas of the firmMonitor service delivery and health of account relationships, keep clients apprised of our capabilities and be point of escalation though frequent engagement and communicationsFacilitate periodic service review meetings to discuss ongoing performance and engage in strategic discussions (key initiatives, new capabilities, etc.)Communicate changes in the business environment to management at all levels where appropriateBring to bear the full breadth of Broadridge's products and expertise to create a distinct, competitive offering for our clientsPrepare and execute annual client strategic plans; define goals and objectives, and map a route to achieving them.Client RetentionGrow Broadridge's market share and strengthen its positioning within each accountWork with team members to understand and help manage client satisfactionEnsure all renewals are completed prior to expiration dates and participate in all necessary aspects of the renewal processProvide market