Detection & Investigation Analyst Lead: Outbound Zelle Fraud: Friday - Monday: 9:30 am - 8:00 pm ET

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.As a Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization, you will be based in Pittsburgh, PA, Birmingham, AL, Strongsville, OH, Denver, CO, Dallas, TX, Phoenix, AZ.This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.Base Salary: Commensurate with skills and experience.Outbound Zelle TeamFriday - Monday: 9:30 am - 8:00 pm ETAre you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If so, this may be the position for you! Attributes:•Curious.•Analyze.•Detect Patterns.•Foresight - given enough data, are able to anticipate what future data would likely indicate.•Adaptable to change, new technology, and willing to continually learn•Have a passion for stopping the criminals.Responsibilities of this position includes:•Outbound Zelle fraud support.•Analyzing cases generated from the enterprise fraud detection systems.•Talking with customers whose transactions are suspicious of potential fraud.•Card Free ATM fraud support.•Analyzing cases generated from the enterprise fraud detection systems.•Reporting of suspected fraud.•As requested, tasks to help sustain and improve department processes and procedures.This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved