At evenito, we build enterprise event management software centered on human connection. By combining cutting-edge technology with personal support, we empower event teams to automate routine logistics and free up time for what truly matters: crafting memorable, sustainable event experiences.As our Head of Customer Success (CS) you will have a front row seat. Together with your team you will be responsible for evenito’s customer excellence. Reporting directly to the CEO, you will not only ensure that our customers receive professional support, but also be the strategic business owner of our post-sale organization and act as a key customer voice within the company. You will develop and execute a scalable CS operating model and play a pivotal role in shaping our product and the future of evenito.Are you ready to make an impact?Your Mission:Drive customer success, develop a high-performing team and turn everyday user insights into strategic product growth.Lead by Example: You set the tone through your actions. From onboarding our largest enterprise clients (ICPs) to handling support tickets alongside your team, you showcase what great customer service looks like while equipping your team with the tools and support they need to succeed.Team Development & Coaching: You will lead and coach a team of five. Through regular 1-on-1s, clear goals and constructive feedback, you will foster a positive, supportive work environment focused on steady growth and a resilient team setup.Escalations & Problem Solving: You view complex situations as opportunities to build trust with our clients. When high-stakes issues arise, you partner directly with Product and Management to find clear solutions, using customer data to guide thoughtful decisions.Cross-Functional Advocacy: You serve as a key connector between our clients and internal teams. By sharing real customer insights with Product, Sales and Marketing, you help shape and prioritize our product roadmap while keeping team priorities