Senior Success Architect - Qualified

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The ExperienceAs a Success Architect / Sr. Success Architect on Qualified's Customer Success team (part of Salesforce), you'll own the successful implementation and adoption of our Agentic Marketing Platform for new and existing customers, working hands-on with Piper - our AI SDR Agent - to transform how customers run sales and marketing. This is a hands-on implementation and architecture role, not a traditional support function. Remote, based out of UK, supporting our European customer base.What You'll Actually Be DoingArchitect customer solutions that integrate Qualified with Salesforce, marketing automation platforms (Marketo, Pardot, HubSpot), and GTM systems - designing lead flows, routing logic, qualification criteria, and data architecture for 30-60 day implementationsLead customers end-to-end through onboarding, implementation, and adoption of the Qualified platform and Piper, working across marketing and sales teams to ensure clean data, scalable processes, and measurable outcomesDesign lead lifecycle systems - from capture through qualification and handoff - including lead scoring models, lead-to-account attribution, and multi-touch campaign trackingBuild int