Technical Support Engineer

<div class="content-intro"><p>Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.</p> <p>We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.</p></div><p>As we expand our product portfolio and global presence, our Delivery department is hiring a<strong> </strong>Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy.</p> <p>You could be the next "Nozomier"! If this sounds like you, read on.</p> <h2><strong>In this role you will:</strong></h2> <ul> <li>Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust</li> <li>Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.</li> <li>Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.</li> <li>Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.</li> <li>Develop and maintain core competency on Nozomi Networks entire product line and technologies.</li> <li>Create knowledge base content where none exists while updating existing to correctly position solutions.</li> <li>Understanding of critical account infrastructure and technical environments.</li> &l